Customer Support & Service Policy

Thank you for shopping with us. Below is our simplified shipping, damage, loss, warranty and return policy for all fishing products.
Shipping Rules

• All orders will be shipped within 1–3 business days.

• International delivery time: 7-30 business days, depending on destination and customs.

• DAP term: All import duties, taxes, customs charges and ICOD/ROD carrier handling fees are paid by the buyer.

• We are not responsible for delays caused by customs inspection, local postal delay, weather or international logistics situations.
Lost Package / Missing Shipment Policy

• If the tracking shows lost, missing, no update for a long time, or confirmed lost by logistics company, we provide free reshipment or full refund.

• Buyer must notify us and provide the tracking situation within valid time.

• No compensation for packages marked as delivered successfully by logistics system.
Damaged / Broken Item Policy

Damaged on arrival

If the item arrives broken, scratched or damaged during transit:

• Buyer needs to provide clear photos/videos within 48 hours after delivery.

• We provide free replacement / free reshipment.

No repair service

We DO NOT offer any repair service for fishing rods.
Only quality problem or transit damage supports replacement.

Unsupported damage

We do not compensate for damage caused by:

• Improper use, overloaded fishing, violent operation

• Collision, drop, artificial breakage

• Normal wear and aging
Quality Problem After-sales

• Only factory original quality defects support free reshipment.

• No refund or replacement for human-caused problems.
Return & Refund Rule

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Important for products: Products CANNOT be returned if they have been fished, scratched, dropped, used on water, or spooled with fishing line. All returned fishing gear must stay brand‑new resalable condition with full original factory packaging and all accessories.

To start a return, you can contact us at shopify@noebycn.com. Return shipping address will be provided to you ONLY after your return request has been approved. Please do NOT send back any goods without prior return authorization. Items sent back to us without first requesting a return will not be accepted.

Return shipping cost: For change‑of‑mind returns, the customer is responsible for return shipping fees. We will cover return shipping costs only for defective, damaged or wrong‑item orders.

You can always contact us for any return question at shopify@noebycn.com.
Contact Support

Please contact us via email for any order, logistics or product problems.
We reply within 24–48 working hours.

Company：Weihai Hengnuo Outdoor Products Co., Ltd.
Support Email：shopify@noebycn.com