Política de envio

Processing Time

All orders are processed within 1‑3 business days (excluding weekends and public holidays). We do not ship on weekends or official holidays.

Once your payment is confirmed, we will prepare and inspect your fishing gear carefully before dispatch. You will receive a shipping confirmation email with tracking number once your order ships out.

 

Shipping Regions

We ship to most countries across North America, Europe, Oceania and other international regions.

Please note we cannot deliver to PO boxes in some countries. Make sure you provide a complete and accurate residential or commercial delivery address.

 

Estimated Delivery Time

Delivery times are estimated and not guaranteed.

- United States / Canada: 10‑30 business days

- European Union countries: 12‑30 business days

- Australia & New Zealand: 12‑30 business days

- Other countries: 15‑40business days

Important: These timelines do not include customs clearance delays. Customs inspections may extend delivery time beyond our estimated window, which is out of our control.

 

Shipping Costs

Shipping fees will be calculated and displayed at checkout based on destination country, total weight and dimensions of your fishing‑rod order.

Some large‑size fishing rods may incur additional surcharge for oversized parcel.

 

Customs, Duties & Taxes

Buyers are responsible for any import duties, customs fees, VAT or local taxes imposed by your country upon arrival.

These charges are not included in your product price or shipping cost. Please check your local import regulations before placing your order.

For EU customers: IOSS VAT is applied for eligible low‑value parcels.

 

Lost / Damaged / Missing Packages

Please track your parcel using the tracking number sent in your shipping confirmation email.

If your tracking shows delivered but you have not received the parcel, please contact your local post or courier first, then reach out to us within 7 days after delivered status.

For damaged items upon receipt, please send us photos of outer package and damaged goods within 48 hours after receiving the parcel. We will evaluate and offer solutions.

 

Undeliverable & Return‑to‑Sender Parcels

If a parcel is returned back to us because of wrong address, recipient refusal to pay customs tax, or unsuccessful delivery, original shipping cost will not be refunded. Customer will bear the cost for reshipment.

If you have any questions about shipping, please contact us: shopify@noebycn.com